At Nova Dose Nutrition, we are dedicated to safeguarding the privacy of our customers and website visitors. We understand that your trust is essential when providing us with personal information. Our privacy policy, outlined below, details how we collect and process your data on www.novadose-me.com (the Site).

During your visit to the Site, we automatically gather specific details regarding your device. This includes your web browser, IP address, time zone, and certain cookies stored on your device. As you navigate the Site, we also gather data about the specific web pages or products you view, the referring websites or search terms, and your interactions with the Site. 

 

1. Personal information and data we collect:

Cookies: These are data files placed on your device or computer, typically containing an anonymous unique identifier. For details on cookies and how to disable them, refer to http://www.allaboutcookies.org.

User Data: Website and online service usage, including published content. Processed to operate, secure, and administer our website and business.

Technical Data: Details like IP address, browser information, and device technology. Processed for website and business administration, content delivery, and advertising effectiveness analysis. 

Customer Data: Purchase related information such as name, shipping address, billing address, email, phone number, geographical location, and card details. Processed to deliver purchased goods/services and maintain transaction records. We term this purchase related information as ‘Order Information’.

Log files: These track actions on the Site, gathering data such as your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps. Web beacons, tags, and pixels: These electronic files record details about your browsing activity on the Site.. We term this automatically collected data as 'Device Information'.

In this Policy, the term 'Personal Information' encompasses both Device Information and Order Information.

2. Sharing your Personal Information:

We may disclose your Personal Information to third-party service providers to facilitate the use of your Personal Information as outlined above. For instance, we use Shopify to manage our online store, you can review Shopify's privacy practices here: https://www.shopify.com/legal/privacy. Additionally, we employ Google Analytics to comprehend how our users interact with the Site; you can learn more about Google's data usage policies here: Policy To opt-out of Google Analytics, visit: https://tools.google.com/dlpage/gaoptout.

3. The reasons for collecting and/or processing your personal data as a visitor to our site include:

- To aid in the administration and management of our site.
- For site security, such as authenticating your identity and preventing unauthorised access.
- To personalise your visits to the Site, enhancing your experience.
- To analyse visitor data for improved marketing and communication.
- To understand visitor usage of features of the Site.
- To monitor and enforce relevant regulations and compliance.
- To facilitate ongoing risk management assessment.

Any other purposes for which you provide information, including 'Special Category Data'.

Furthermore, we may divulge your Personal Information to comply with relevant laws and regulations, respond to legal requests such as subpoenas or search warrants, or protect our rights.

The Order Information we gather is primarily used to fulfil orders made through the Site (which includes processing payment details, arranging shipment, and sending invoices/order confirmations). 

4. Legal Grounds for Processing Personal Data of Site Visitors:

- For the effective and lawful operation of our business.
- To improve and develop our site for enhanced visitor experience.
- Matters for which we have obtained explicit consent. 

We utilise the Device Information we gather to aid in identifying potential risks and fraud (especially your IP address) and, more broadly, to enhance and optimise the Site (such as by creating analytics on how our customers navigate and engage with the Site, and to evaluate the effectiveness of our marketing and advertising endeavours).

5. Behavioural Advertising:

We utilise your Personal Information to deliver targeted advertisements or marketing communications we believe may interest you. To understand how targeted advertising functions, visit the Network Advertising Initiative’s (“NAI”) educational page: http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

6. Your Rights:

For European residents, you have the right to access, correct, update, or delete your personal information. Contact us for assistance. If you wish to exercise this right, please use the contact information provided. For details on how businesses handle your data, refer to the updated GDPR regulations.

7. Data Retention:

We retain your Order Information unless you request its deletion.

8. Changes:

This privacy policy may be updated periodically to reflect operational, legal, or regulatory changes

9. Minors:

The Site is not for individuals under 18.

 

10. Contact Us:

For privacy inquiries or complaints, reach us at support@novadose-nutrition.com or by mail at: Novadose Nutrition, 128 City Road, London, EC1V 2NX